Last updated: 16 July 2026
This Privacy Policy explains how TipTopTours GmbH, operating the brands
FLYMATTERHORN.AI, FLYMATTERHORN and FLYBYPARA, collects, uses, stores and
protects personal data when you visit our website, contact us, make a booking or participate in one
of our tourism and tandem-paragliding experiences.
This policy is intended to comply with the Swiss Federal Act on Data Protection, or FADP, and,
where applicable, the European Union General Data Protection Regulation, or GDPR. The revised
Swiss FADP has been in force since 1 September 2023.
The controller responsible for processing your personal data is: TipTopTours GmbH
Brands: FLYMATTERHORN.AI | FLYMATTERHORN | FLYBYPARA
Active Tourism Experiences
3920 Zermatt, Valais
Switzerlan
Email: privacy@flymatterhorn.ai
Telephone/WhatsApp: [insert telephone number]
Company registration number: [insert UID/CHE number]
TipTopTours GmbH determines how and why personal data collected through our websites,
booking systems and tourism operations is processed
Depending on how you interact with us, we may collect the following information. Booking and contact information
This may include:
To assess whether an activity can be performed safely, we may request:
Health-related information is treated with particular care and is shared only where reasonably necessary for safety, legal or operational purposes.
Payments may be processed by external payment providers or booking platforms. We may receive transaction references, payment status, amount, currency and limited billing information. We do not normally store complete credit-card numbers or card security codes on our own systems.
We may process information contained in communications sent through:
When you use our website, we may collect:
We may collect personal data:
When one person books for other participants, that person is responsible for providing accurate information and informing the other participants that their data may be shared with us.
We process personal data for the following purposes. Managing bookings and providing services
We use data to:
Information such as weight, age category, mobility and relevant health disclosures may be processed to:
We may process and retain information to:
We may use data to:
Where permitted by law, or where you have provided consent when required, we may use your contact information to send:
You may unsubscribe from marketing communications at any time.
Where the GDPR applies, we may rely on one or more of the following legal grounds:
Where safety-related health information is processed, we limit its use to what is reasonably necessary and rely on an appropriate legal basis under applicable law.
We may share essential booking and safety information with the certified pilot, guide or operational partner assigned to your activity.
The information shared may include:
Only information reasonably necessary to operate the activity safely and professionally should be shared.
We may use external providers for services such as:
These may include platforms such as Bókun, Stripe, SumUp, Worldline, Google, Meta, Viator, Tripadvisor, GetYourGuide, Swiss Activities, Klook or KKday, depending on which services are active at the time.
These providers process information according to their own terms and privacy notices. Where they act on our behalf, we expect them to use the data only for the agreed service and to apply appropriate safeguards.
Some service providers may process or store information outside Switzerland
Where personal data is transferred internationally, we take reasonable steps to ensure an appropriate level of protection. Depending on the destination and provider, safeguards may include:
During a paragliding flight, a pilot may use an action camera to create photos or videos for the participant.
Photos and videos may be offered as an optional paid service or included in a specific package. Files may be stored temporarily to prepare, transfer and deliver them. Customers should download and secure their files promptly. We cannot guarantee indefinite storage.
We will not intentionally use identifiable customer photos or videos for advertising, social media or promotional campaigns without permission or another lawful basis. Permission may be withdrawn for future use, although withdrawal does not necessarily affect material already lawfully published or processed.
Our website may use cookies, pixels and similar technologies for:
Where legally required, non-essential cookies will be activated only after consent. You can manage cookies through the website consent tool or your browser settings. Disabling certain cookies may affect website or booking functionality. A separate Cookie Policy may provide more detailed information about the individual technologies used.
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may vary according to:
Booking and financial records may need to be retained for legally required periods. Safety-related data that is no longer required will be deleted, anonymised or access-restricted where reasonably possible.
We use reasonable technical and organisational safeguards designed to protect personal data from:
Measures may include controlled access, account permissions, secure payment providers, password protection, encryption where appropriate, backups and staff confidentiality obligations. No internet transmission or storage system is completely secure. We therefore cannot guarantee absolute security. Under the Swiss FADP, controllers must report certain data breaches to the Federal Data Protection and Information Commissioner when the breach is likely to create a high risk to the privacy or fundamental rights of affected persons.
Subject to applicable law and any legal exceptions, you may have the right to:
Swiss law gives individuals a right to request information from the controller about whether their personal data is being processed, the purposes, categories of recipients and applicable storage period or criteria.
To exercise your rights, contact:
privacy@flymatterhorn.ai
We may request reasonable proof of identity before responding. Certain information may need to be
retained where required by law, contract, insurance obligations or legitimate legal claims.
Our activities may be available to minors when the applicable activity requirements are satisfied. Bookings for minors must be made or authorised by a parent or legal guardian.
We may request:
We do not knowingly use children’s personal information for personalised advertising without legally valid consent.
Our website may contain links to external websites, booking systems, payment providers, social media platforms and travel partners. We are not responsible for the privacy practices, security or content of independently operated external services. You should review their privacy policies before submitting personal data.
Questions or concerns should first be sent to:
TipTopTours GmbH
Email: privacy@flymatterhorn.ai
You may also have the right to contact the relevant data-protection supervisory authority. In Switzerland, the competent federal authority is the Federal Data Protection and Information Commissioner, FDPIC.
We may update this policy to reflect:
The current version will be published on our website with the revised “Last updated” date.
For privacy questions, access requests or complaints, contact:
Privacy email: fly@flymatterhorn.ai
This text should be reviewed against your actual website tools, payment providers, retention periods
and company registration details before publication. Swiss privacy notices must accurately describe
the processing that really occurs; the FDPIC identifies the online privacy statement as the
mechanism used to fulfil the information duty under Article 19 FADP.
18. Contact
TipTopTours GmbH
FLYMATTERHORN.AI | FLYMATTERHORN | FLYBYPARA
3920 Zermatt, Valais
Switzerland
General email:flymatterhorn@gmail.com
Telephone/WhatsApp: +41 78 943 47 06
UID/CHE number: CHE-290.771.259
Note: Paragliding Pre-Flight Guidelines and Terms of Agreement is strictly confidential and
may not be shared, disclosed, reproduced, or distributed outside the authorised FLYBYPARA
Pilot Team without written permission from FLYBYPARA Management.
FLYMATTERHORN / FLYBYPARA PARAGLIDING ZERMATT
